The terms below are used consistently throughout the Pexenhurst service and its documentation. Understanding them will help you interpret what the interface shows and what the support team is referring to in correspondence. These definitions reflect the way terms are used in this context; they do not represent formal or legally binding definitions.
Core concepts
Classification and information structure
- Classification
- The process of assigning an item of information to one or more defined categories based on its properties. Classification is applied by the system according to rules set by the operator configuration.
- Category
- A defined group into which items are placed during classification. Categories are described by their properties and the criteria used to assign items to them. The available categories depend on the dataset configuration.
- Item
- A discrete unit of information held within the system. An item may be a record, document, entry, or other data element, depending on how the dataset has been structured.
- Dataset
- The collection of items available within a particular account or operator configuration. The dataset determines what information is visible and how it is classified.
- Relationship
- A connection identified between two or more items based on shared properties or category membership. Relationships are displayed alongside items in the review interface where relevant.
- Classification layer
- The functional component of the service responsible for applying category definitions to incoming items. The classification layer operates as part of the information-processing pipeline.
Interface concepts
What you see in the review display
- Review interface
- The user-facing display through which classified information is presented. The review interface shows items within their assigned categories, with contextual information visible alongside each entry.
- Category view
- A display mode that shows all items assigned to a particular category. Users can navigate from the category view to individual item views and return without losing their position.
- Item view
- A detailed display of a single item, showing its properties, assigned category or categories, and any relationships identified with other items in the dataset.
- Context
- Additional information shown alongside a classified item to help interpret it. Context may include related items, category metadata, or information drawn from elsewhere in the dataset.
- Structured view
- A presentation of information organised according to the classification applied by the system. A structured view groups items by category and makes relationships between items visible within the display.
- Operator configuration
- The set of rules and definitions applied to a particular dataset or account. The operator configuration determines how items are classified, what categories are available, and what information is visible to users.
Enquiry concepts
Terms used in the support process
- Enquiry
- A message submitted by a user through the Enquiries page. Enquiries may be questions, access requests, classification queries, or other messages directed to the support team.
- Access request
- An enquiry in which the user asks to be granted access to the Pexenhurst service for the first time, or to extend the scope of their existing access. Access requests are reviewed by the support team and do not result in automatic access.
- Classification query
- An enquiry in which the user asks about how a particular item has been classified, or raises a concern that the classification applied may be incorrect. Classification queries are reviewed by the support team.
- Support team
- The team at Pexenhurst Systems Ltd responsible for reviewing enquiries, handling access requests, and addressing user questions about the service.
- Enquiry routing
- The process by which a submitted enquiry is directed to the appropriate support channel based on the request type selected and the content of the message.
- Review queue
- The internal queue in which submitted enquiries are held before they are reviewed by the support team. Enquiries are addressed in the order received, subject to availability.
Need further clarification?
If you encounter a term in the service or on this website that is not covered here, or if a definition does not match what you have observed in the interface, the support team can assist. Use the Enquiries page to send your question, selecting "General question" as the request type.